SHIPPING & RETURNS
With customers all around the world, we send our products everywhere. While all orders are shipped within 2 working days, we are powerless concerning the delivery time taken by the postage companies and the postman! For orders in the United States, your order will ship the same day if your order is to us by 11:00 am EST.
You can choose Standard mail, Priority (2 or 3 days) or Express (Next day delivery). For International orders, packages can get stuck in customs sometimes for days, and sometimes longer. Please be aware that we don’t have control over customs delays.
Generally, all international orders take anywhere from 3 to 21 working days for shipment to arrive. It also depends on which country/state/area, whether it is accessible or not--Arctic Circle send a dog sled.
TARIFFS, TAXES & DUTIES
*IMPORTANT: For our International friends who we know love baseball, we cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies particularly to Europe and UK orders.
RETURN & EXCHANGE POLICY
We do offer full cash refunds for our products should you find it unsatisfactory. In the unlikely event of any issues with the shipped product, exchanges and replacements may be requested. Any costs incurred during the return/refund will not be covered by WebGem Glove Care, LLC.
We value our customers’ complete happiness and strive to make sure you smile with our timely deliveries, quality products and stellar customer service. – your satisfaction is our priority. If you need help from us, you can contact us here.
Enjoy and Play Ball!
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